Our head office in Palmerston North is the hub of the Toyota family wheel. We're right there supporting the dealerships and making sure that everything we do, we're doing it the Toyota way.
Meet Susanne - Marketing and more
I’ve been here 15 years and zigged and zagged throughout this business. I’m in marketing at the moment. That’s my ninth role here so far and I’m still going strong!
Working across the breadth of the business means you get a 360 degree understanding of Toyota and where you can fit in. Just because you’re in information services or new vehicle operations, doesn’t mean you can’t move into marketing or sales.
They believe in sizing up your strengths and helping you really go after your potential. If you’re good at something or want to give it a go, they’ll do what they can to make it happen.
For me, that’s meant being part of different teams and developing new competencies. Never standing still or getting stale. I’ve been lucky enough to have world-class Prince2 project management training that really boosted my confidence and skills - and enabled me to become a subject matter expert for the business. I’ve had the opportunity to see parts of the world too – global Toyota training in Amsterdam and Japan was pretty amazing.
I’ve got a young family so I’m not into taking big risks but I do need new challenges. At Toyota I’ve got the best of both worlds. The challenge and thrill of taking on new roles with the security of a strong corporate business that’s become like a family.
There's no straight career pathways here. If you've got what it takes, you'll get to do what you love."
Is Head Office for me?
Will I be based in Palmerston North?
Yes, our National Customer Centre is in Palmerston North and is made up of all the key departments that provide support to the Authorised Toyota Dealerships across New Zealand. Living in the Manawatu is all about lifestyle. It’s close to the mountains and beaches, Wellington and the wine trails of Hawkes Bay – not to mention top schools and value for money in the housing market!
What kind of people do you look for?
We look for people with special characteristics first, then skills second. We call this ‘Toyota-ness’: drive and commitment, decision making, resilience, values and ethics and tons of initiative. If you’re an all-rounder with a desire to contribute and learn, that’s a great start. If you don’t drive a Toyota, expect to be grilled about why not!
Where can a career in Head Office take me?
Your career with us could take you in any direction. We believe that if you can dream it you can do it, so if you have a passion or talent for a particular area of our business, we’ll get behind you to help make it happen! Just because you start in information services, doesn’t mean you couldn’t end up in parts, business planning or marketing – which is one of the reasons people stay with Toyota for so long.
Types of roles at Head Office
Interested in these key roles? Just use the arrows to find out more.
Head office is the hub that keeps Toyota in New Zealand and our dealer network running smoothly. Our roles are all based on Palmertston North and typically fall into the areas below:
Accounting and Finance
We complete the monthly and annual financial results of the company, and present and analyse results to the company divisions. Our roles include: accounts receivable, accounts payable, fixed assets, treasury, tax and management and financial accounting.
We’re the team that’s responsible for financial analysis and reporting, preparation and monitoring of budgets, annual and strategic planning processes, pricing of new vehicle products and presentation support for executive group. We also provide financial information and research to internal departments to assist in sound on-going decision making.
Customer Dialogue Centre
We work on the frontline of customer service and focus on delivering quality solutions to each customer enquiry, from beginning to end.
We are the team that create, provide and manage aftersales products, such as service plans and extended warranties. Working in Extra Care involves liaising with our dealers and many internal Toyota New Zealand departments in a range of roles, all with a keen focus on customer satisfaction.
We’re a small close-knit team responsible for managing market representation for Toyota in New Zealand. We help our dealer network optimise their business and reach goals.
We help supply and support the latest technologies across the network. We work alongside other departments to understand their business needs and deliver information solutions that result in real business improvement.
We’re involved in creating memorable marketing communications and advertising for the Toyota brand in New Zealand. Marketing is structured around several key areas including operational, interactive (digital), communications, CRM, events and motorsport.
New Vehicle Operations
We work on the procurement and allocation of all new Toyota and Lexus vehicles. We operate closely with our national dealer network to ensure the right vehicles arrive at the right time to meet expectations of dealers and customers.
The nuts and bolts of the business, includes roles across HR, payroll, internal governance, contract management, facilities management and security, health and safety co-ordination, press and fleet vehicle preparation and administration, reception.
We support our dealers and customers with the timely supply of parts and accessories. Working in parts sales involves liaising with dealers and insurance companies to grow sales.
The ‘people people’, this is all about helping our team grow and develop to their full potential. Includes working on our new dealership graduate programme as well as programmes to develop our peoples’ skills and knowledge and certification of Technicians.
We provide the dealer network with technical, warranty and business support. Our team of technical Service Engineers provides timely customer support, warranty/servicing information, diagnostic and repair advice.
A business within a business, we procure vehicles from within New Zealand and from overseas for sale within NZ. We also take care of the Signature Class brand.