It's all about being calm, organised and onto it.

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Service is an area where you look after the entire customer journey as they have their cars serviced or repaired. It involves problem solving, an ability to think on your feet, being organised and having a bit of charm on the way through. It's all about being the go-between for the workshop and the customer... and taking it all in your stride.

Meet Ashlee - Service Advisor

I first started as a Concierge and am now a Service Advisor. A Concierge welcomes customers and reorganises the car park to allow customers to be able to park immediately outside the reception area. This job certainly improved my parking skills!

My new role of Service Advisor involves greeting service customers as they arrive, determining their needs, tracking the job from start to finish, finding out from the technicians what is going to be involved and what the time and costs will be and keeping the customer well informed about the process from start to finish.

"I learn new things every day about customer experience, and about cars. Things that I didn't know I'd ever need to know."

I get here every morning at 7am to open up. I never thought I'd say this, but that doesn't bother me because I love coming to work. It’s like being part of a big family.

There are so many opportunities in working at the dealership - you can go in so many directions. Once you’re in, depending on what you want to excel in you can move to any department. You learn so fast, and you don't even have to know about cars to start with. You can learn it all along the way.

You learn so fast, and you don't even have to know about cars to start with. You can learn it all along the way.”

Is Service for me?

Do I need any qualifications to get started?

This varies from one role to the next. As a Service Team Leader you’ll need to be a qualified Automotive Technician. For all other service-based roles you’ll need relevant experience but not necessarily formal qualifications.

What kind of people do you look for?

This is a service-based role so it’s essential to be a great people person who loves working with processes and is meticulous about detail. Roles within the department vary but an ability to multi-task, have a good chat with customers and get the job done are key.

Do I need experience?

Being a service department, the focus is 100% on customers, so a background in customer service is a big advantage. Depending on the role you may also need either hands-on mechanical experience or a working knowledge of a franchise operation.  With Toyota’s commitment to training and improving every day, you’ll get plenty of on the job training as well.

Roles

Interested in these key roles? Just use the arrows to find out more.

Service Manager

This role is all about delivering personality and service to a standard that leads the industry. Lead from the front and manage the busy service department to deliver some of the key financial objectives in the operation.

Service Team Leader

Experience in service and in dealing with customers and the workshop. A role where multi-tasking, charm and personality are all vital. Lead by example in customer service and attention to detail.

Service Advisor

This role is all about making the customer’s experience of Toyota positive and memorable. You’ll greet customers and work to keep communication and action happening between them and the workshop. Owning a job from start to finish and keeping customers informed and happy. A love of the automotive industry is a start, but everything you need to know can be learnt with the right attitude.

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